I bought music on hogmob.com. Where is it?
Sign in with your hogmob.com email and password. Any digital music that you
purchased there unlocks here automatically on Muzik.
Do I need to download Muzik from the Apple App Store or Google Play Store?
No. Muzik is a web app that runs in your device's web browser (Safari, Chrome,
Edge, Firefox, or Samsung Internet), so there is no app to download from the Apple
App Store or Google Play Store. For the best experience, add Muzik to your home
screen and it works just like an app.
How do I install Muzik as a web app?
Installing Muzik lets it run like a normal app and keeps your downloaded music
safe. On iPhone and iPad this step is required for offline play.
iPhone & iPad (Safari): tap the Share button, choose “Add to Home
Screen,” then Add. Open Muzik from your home screen.
Android phone or tablet (Chrome): tap the ⋮ menu at the top right, choose
“Install app” (or “Add to Home screen”), then Install. An “Install app” banner
also pops up at the bottom of the screen sometimes, and tapping that works too.
Android (Samsung Internet): open the menu, choose “Add page to,” then
“Home screen.”
Mac (Safari): open the File menu and choose “Add to Dock.”
Windows or desktop (Chrome / Edge): click the install icon in the address
bar. No icon? Open the ⋮ menu: in recent Chrome it is under “Cast, save, and share”
→ “Install page as app”; in Edge it is under “Apps” → “Install this site as an app.”
Once installed, Muzik opens from your home screen like a normal app and plays
your saved music offline.
Can I use Muzik on more than one device?
You can sign into your Muzik account on more than one device but you cannot play
music from more than 1 device at a time. The newest signed in device will take over
and kick out the other logged in device(s).
How do I listen to an album?
Open it from your library and tap the “Listen” button. If you own it, it plays
right away. If not, you can unlock it by purchasing it on hogmob.com or entering an
access code.
How do I listen offline?
First, save Muzik to your device by installing it (see “How do I install Muzik as
a web app?” below). Then open an album and tap “Save all songs to device.” Your
downloaded music plays with no internet and stays until you remove it.
Downloads are stored ONLY inside the Muzik app. They are not files in your
camera roll, your Files app or your Downloads folder, and they cannot be copied out
or played in another music app.
On iPhone and iPad this step is required: saved music can be cleared if Muzik is
only open in a Safari tab instead of installed to your home screen.
I don’t see the install icon.
No install icon in the address bar? You can almost always install from the
browser menu instead:
Chrome (desktop): open the ⋮ menu at the top right, then “Cast, save, and
share” → “Install page as app.” Edge: ⋮ menu → “Apps” → “Install this site as
an app.”
Android (Chrome): open the ⋮ menu and choose “Install app” or “Add to Home
screen.” In Samsung Internet: menu → “Add page to” → “Home screen.”
Mac (Safari): use the File menu → “Add to Dock” (macOS Sonoma or newer).
iPhone & iPad: there is no install icon. Always use the Share button,
then “Add to Home Screen.”
Firefox on desktop can’t install web apps. Open Muzik in Chrome or Edge
instead.
If Muzik is already installed, the icon disappears. You’re all set. Chrome may
also wait until you’ve clicked around a little before offering it, so reload and try
again.
I have an access code.
Enter it on an album’s unlock screen, or add it anytime from your account.
Can I play Muzik on my TV or speakers?
Apple TV & AirPlay: tap the AirPlay icon in the player and pick your
TV or speaker. You can also swipe into Control Center on your iPhone or iPad and
route your audio from there, or use the sound icon in the Mac menu bar. The song
title and album art show up on the screen.
Bluetooth TVs, soundbars & speakers: pair your phone or computer to
them like normal. Muzik plays through whatever it is connected to.
Chromecast: from Chrome on a computer or Android device, open the ⋮ menu,
choose Cast, and pick your TV.
Roku: use your phone's screen mirroring feature to send Muzik to
the TV.
I forgot my password.
Tap “Forgot password?” on the sign-in screen and we’ll email you a reset link.
Common Error Messages
“Incorrect password.”
If you have a hogmob.com account, Muzik does not have a separate password. Sign
in with the same one you use on hogmob.com. Changing it on either site changes it on
both, so use the newest one. Still stuck? Tap “Forgot password?” on the
sign-in screen and we’ll email you a reset link.
“No account with that email. Create one with Sign up.”
Nothing has ever been registered here or on hogmob.com with that address. Check
for a typo first. If you bought music under a different email, that is the one to
sign in with. Otherwise tap Sign up and create an account.
“That email already has an account. Use Sign in.”
You already have an account, so there is nothing to create. Go to Sign in
instead. If the message mentions hogmob.com, use your hogmob.com password. Anything
you bought there unlocks as soon as you are in.
“Your hogmob.com account is currently unavailable due to website maintenance.”
This is maintenance upkeep on our end, not a problem with your account. Wait a
few minutes and try again.
“Too many attempts. Wait a few minutes and try again.”
Too many sign-in tries in a short window. It is a protection against password
guessing and nothing is locked permanently. Wait about fifteen minutes, or reset
your password in the meantime.
“You do not own this album.”
New purchases unlock when you open Muzik, not the instant you pay. If it is not
showing, open your account page and it will check the store again right then.
If you bought under a different email than the one you signed in with, message us
below and we’ll move it across.
“It is not yet released. Check back soon.”
You own it, it is just not out yet. Pre-orders unlock on release day and the
album page shows the date. Nothing more to do.
“Muzik was opened on another device.”
Only one device can play at a time. Signing in somewhere new takes over and the
older one stops. Tap “Play here instead” to take it back. Music you
already saved to a device stays saved either way.
“This reset link has expired.” or “This reset link is invalid.”
Reset links last one hour and work once. Request a fresh one from “Forgot
password?” and use the newest email, since older links stop working as soon as
a new one is sent. Also check your email app did not break the link across two
lines.
“Could not save [track]: this device would not give the app enough space.”
Your device is out of room. Free some up, or switch the album to Standard, which
is a fraction of the size of Studio Quality. On iPhone and iPad, saving also needs
Muzik installed to your home screen. Tap retry once there is room and tracks that
already saved will not download again.
“You need a connection.”
Signing in, redeeming a code, resetting a password and saving music all need the
internet. Music you already saved plays with no connection at all.
